In-Home Supportive Services

(IHSS)

In-Home Supportive Services, or IHSS, is a program to help people stay safe in their homes. It gives help to older people, people who are blind, and those who have long-lasting disabilities. Disabled children might also get help from IHSS. For many people, it’s a better option than moving into a nursing home or assisted‑living facility

IHSS is here to HELP!!

Public Authority

(For IHSS Providers)
Call (800) 333-1081 if you are a provider or want to become one and need help with:
  • Signing up to be a provider
  • Getting matched with a recipient
  • Registering or entering hours in the Electronic Service Portal
  • Filling out travel timesheet forms
  • Entering hours correctly or asking for past-due timesheets
  • Updating your info (name, email, or address — address changes must be in writing)
  • Fixing timesheet problems or disagreements

IHSS Payroll

(For IHSS Providers)
Call (877) 335-2171 if you need help with:
  • Proof of employment as an IHSS provider
  • Questions about work rules (FLSA issues)
  • Special backup payment requests
  • Replacing a lost or outdated paycheck
  • Tax, direct deposit, or sick leave forms
  • Registering or entering hours in the Electronic Service Portal
  • Asking for past-due timesheets or fixing hours entered wrong
  • Overpayment questions or corrections

Public Authority

(For IHSS Recipients)
Call (800) 333-1081 if you are a recipient and need help with:
  • Finding or connecting with a provider
  • Completing paperwork to choose a provider
  • Changing or updating provider hours (multiple providers)
  • Re-enrolling a provider after a hospital stay
  • Asking for past-due timesheets
  • Ending or restarting a provider
  • Reporting possible provider fraud

IHSS Social Worker

(For IHSS Recipients)
Call your worker (number is on your Notice of Action) if you need help with:
  • Understanding the hours approved in your case
  • Requesting a case review if your situation changes
  • Updating your personal information (name, address, phone, etc.)
  • Solving problems with your provider
  • Restarting your case after a hospital stay
  • Questions about your assigned hours